Testing whether clinicians would trust AI to help with prior authorization

Uncovering what happens when prior authorizations fall back to faxes and phone calls

How pharmacy staff find, lose and apply drug discount cards

Validating global and local navigation before committing to high fidelity.

Mapping a crowded market for the gap no one has filled

Rethinking health plan shopping around how confident people feel, not who they are

Five buckets, 52 messages and one big question: does anyone else speak our language?

Auditing 22 brand sites to find what a design system really needs.

Giving hiring managers a bigger role in finding their next hire

A new streaming service needed a clearer way in and a better way to get help

Untangling a rewards site so the perks are easy to find

An app for skaters, filmers and photographers to find, document and share skate spots in one place

Code Championship is a fun, competitive, and friendly virtual coding game for new and experienced coders from 3rd to 9th grade. Similar to sports, competitive coding is fun and pushes young coders to be great through tournaments and head-to-head gameplay.

BootUp is an organization that helps people improve their lives through access to careers in tech. They do this through networking, matched training programs, and jobs that fit a user’s skillsets, interests, and values.

Gillette Children’s Hospital is a leader in Children’s specialty healthcare, and they were looking for feedback on the usability of their ‘Kid’s Health Matters’ page. Their team asked us to evaluate their website’s usability, hierarchy, find-ability, and navigation to better help those who are looking for healthcare resources.

Wonder Wander is best described as ‘an art teacher in your pocket.’ Wonder Wander is a fun and engaging public art app that allows users to locate, engage with, and learn about artwork and the artist who created it.